POINTS TO REMEMBER
Cause of Loss Is Not
Always Obvious
Effects from a storm may seem like the probable cause of loss; however, HVAC equipment experts often complete thorough evaluations and find other perils damaged the equipment – and policies don’t always cover them. Obtain a comprehensive assessment from someone who knows the equipment before settling for reported hail or wind damages.
Determining Scope
of Damage Is Critical
Storms don’t impact all HVAC equipment the same way. Hail could minimally affect some of the components or it could result in major repairs. Wind may blow dust and dirt into equipment, or it could cause a tree to destroy something. Before settling a claim, make sure the scope of damage matches what the insured is claiming.
Assessments Shouldn’t
Hold Up Processes
Policyholders typically want their claims resolved quickly. Don’t skip the equipment assessment process thinking it will speed up a claim. It risks inaccurate settlements that could increase claims leakage and premiums. Instead, choose an expert who will accurately and objectively assess equipment to determine cause of loss and scope of damage.
Minimal Repairs Are
Typically the Best
Insureds' contractors often recommend a new condensing unit after a weather-related incident. This, or full replacements, are usually unnecessary. Less major repairs are more likely the best solution to return equipment to pre-loss condition. Objective recommendations are critical for accurate settlements.